Customer knowledge and behavior on the use of food refrigerated display cabinets: A Portuguese case

Abstract This article presents a study on customer knowledge and habits regarding the use of refrigerated display cabinets (RDC). The was carried out sample Portuguese retail stores’ customers, using questionnaire survey available through an Internet platform. consisted 136 individuals, who voluntarily participated in study. Questions included characterization sociodemographic population involved. different questions to related with RDC, namely about appearance each RDC equipment, evaluate respondents’ perception advantages disadvantages open or glass-door closed assess participants’ behavior when purchasing food products from (frequency duration door open), characterize consumers’ also shopping attitudes context COVID-19 pandemic, caused by SARS-CoV-2. results seem indicate that customers prefer RDC; for example, 61.8% participants preserved against 6.6% admit preferring RDC. Therefore, we can deduce existence doors does not appear be obstacle products. Regarding 80.1% say they just once, 53.7% costumers believe keep interval [4?6 s]. indicates are quite well informed safety issues follow assertive reinforces benefits replacing glass-doors allowing significant energy savings.